APS 5 Client Services Assistant Manager
at Department of Veterans Affairs
Greater Adelaide, South Australia, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Sep, 2024 | USD 92670 Annual | 15 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Salary Range: $88,923 - $92,670 + Attractive Superannuation
- Contact Officer: Tanya Creedy Tanya.Creedy@dva.gov.au
Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they need to support their wellness journey.
Health Approvals and Payments, RAP & Transport (HART) Section
Responsibilities:
- Manage urgent and complex requests and enquiries where a heightened degree of sensitivity exist. Responding via telephone, email and written correspondence.
- Assist providers with the coordination of access to DVA Health Services for clients with complex needs
- Provide input for Ministerial Correspondence, Requests for Information and other inputs as required.
- Work collaboratively with a range of stakeholders to assist clients in accessing the full range of DVA services available to them.
- Extract, analyse and report on data for the purposes of providing statistical analysis of the workload and performance of the section, teams and individuals.
- In collaboration with team leaders, coordinate workload allocation to client service officers;
- Liaise with the workforce planner and coordinate the schedules of the section.
- Oversee adherence to workforce management planning and schedules.
- Undertake Quality Assurance activities for the section
- In collaboration with team leaders identify training requirements and provide coaching, training and timely feedback to enable APS3-4 staff to be effective in their job roles.
- Contribute to the development, implementation and review of procedural manuals and training materials.
- Contribute to, and participate in the ongoing improvement process, which includes reviewing systems, processes, workflows and on the job training.
- Manage relationships and negotiate with clients and providers in regards to complex matters, resolve escalated client and provider issues and refer these to appropriate service channels when necessary.
- Liaise with internal and external stakeholders to ensure positive client and provider outcomes.
- Understand and utilise the escalation process for complex client and provider enquiries.
- Provide specific program, service or policy information to clients and providers;
- Gather, analyse and record client and provider feedback.
- Assist and support staffing processes.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Other Industry
Pharma / Biotech / Healthcare / Medical / R&D
Other
Graduate
Proficient
1
Greater Adelaide SA, Australia
