APS 5 - Digital Practice Officer

at  Federal Court of Australia

POSITION OVERVIEW

Reporting to the Director, Digital Practice and working as part of the National Court Support & Improvement Team, Digital Practice Officers (DPOs) are responsible for providing support across the Federal Court, and Federal Circuit and Family Court.
DPOs are focused on ensuring the judiciary, associates, practitioners and other Court users are well- trained and well-supported through the ongoing adoption of digital practices and improving the capabilities and knowledge of the Courts’ internal and external stakeholders.
DPOs are responsible for providing high quality, responsive and user-focused services in their role as the focal point for the judiciary and all others engaging in digital practice. DPO’s promote the use of technology to facilitate litigation.
DPOs are also responsible for seeking out opportunities for improving practice and procedure, leveraging off technology to drive efficiencies and engagement with digital practices, and to support the Courts’ transition to a more digitised and/or efficient way of working.
DPOs will be responsible for hosting workshops with key stakeholders to understand the current state of processes through journey mapping and personas. DPOs will format this information in an easily digestible way to help inform solutions for an improve further state.
Additionally, DPOs will need to understand internal and external stakeholder needs, pain-points and opportunities through discovery methods. Contributing to and supporting project delivery and process implementation, solving complex design problems at the court.
Strategically, this role will help drive end user adoption & engagement of digital practices, ensuring the Courts’ internal and external users are advocated for and supported.

FORMAL QUALIFICATIONS

While there are no formal qualifications for the role, experience in the application of digital practices and litigation/courtroom procedures in a legal or court environment is highly desirable.

• Be adaptable and problem solve in an often-demanding environment.
• ‘Think-outside-the-box’, be innovative and identify opportunities for improvement.
• Be comfortable when contributing to and participating in workshops, meetings and stand-ups, both remotely and in person.
• Be confident in asking the right questions to avoid making assumptions, extracting the required answers and information, while taking a holistic view to presented problems.
• Communicate and build relationships, including actively listening to the needs of the judiciary, colleagues and other Court users.
• Work with a range of technical and non-technical individuals across the courts.
• Work autonomously and as an effective member of a team, including providing support to other members of the team as necessary and ensuring shared knowledge and experience across the three federal courts.
• Provide training and support to new and experienced users.
• Undertake project, investigative and administrative tasks