APS 6 Case Manager - Specialised Case Team

at  Department of Veterans Affairs

• Salary Range: $97,735 - $110,982 + Attractive Superannuation
• Contact Officer: Tamsin Sievers 03 9284 6862 tamsin.sievers@dva.gov.au
  The Specialised Case Team (SCT) is located within the VEA Compensation and Support Branch. The SCT includes a group of highly skilled and trained Delegates investigating and determining Initial Liability claims for injury or disease relating to abuse suffered in Defence and are supported by Case Managers who provide a point of contact and support throughout the claims process.
  Our Case Managers (APS 6) apply extensive knowledge and experience gained from a relevant background in psychology, social work, counselling or nursing to build rapport with clients, understand their unique experiences and provide evidence based case management support to those submitting claims relating to abuse within Defence.
  Case Managers are expected to provide case management support to Veterans within the Specialised Case Team, acknowledging the traumatic nature of their history with Defence and the potential re-traumatising nature of submitting a claim to the Department.
  The Case Manager utilises a trauma informed approach to develop trust and rapport with Veterans, enabling them to obtain information pertaining to their assault as well as linking them in with any clinical and non-clinical supports within the community. This work is undertaken whilst acknowledging the impacts of the wider systemic issues on an individual’s mental health and wellbeing.

MANDATORY REQUIREMENTS

One of the following:

• Qualifications as an AHPRA registered Psychologist, Nurse or Mental Health Registered Nurse with full AHPRA registration, OR
• Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and eligible to apply for Mental Health accreditation, OR
• Qualifications as a Counsellor

• Act as the primary point of contact for Veterans submitting claims involving physical and sexual assault and sexual harassment
• Provide advocacy and liaison for Veterans both within the Department and with external agencies Complete comprehensive psycho-social assessments to ascertain support needs
• Manage risk, including completing formal risk assessments and intervention for high risk Veterans
• Provide ongoing trauma informed and Veteran centric case management
• Obtain information from the Veteran regarding highly sensitive instances of assault, abuse, and bullying. This is done via the use of specialised skills in trauma centred practice
• Liaising with external government and non-government organisations to link Veterans with appropriate support services
• Liaising with the Veteran’s external treating health professionals, including psychiatrists, psychologists and other mental health clinicians
• Provide support to the Delegates within the team and work alongside them to manage client communication
• Engage in regular supervision and debriefing with the Senior Clinician
• Engage in regular training and professional development both in the mental health and Departmental setting
• Engage in other tasks as directed by the Assistant Director based on organisational needs.