APS 6 Veterans Access Network Manager
at Department of Veterans Affairs
Greater Adelaide, South Australia, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 26 Jul, 2024 | USD 97735 Annual | 02 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Salary Range: $97,735 - $110,982 + Attractive Superannuation
- Contact Officer: Louise Ruhl 0400 453 537 Louise.Ruhl@dva.gov.au
The Department’s Veterans’ Access Network is the department’s first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans’ Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.
The Veterans’ Access Network Manager is responsible for managing front line client service delivery. This includes managing a team that deliver services in person at the Veterans’ Access Network office, via the phone, email or online.
Responsibilities:
- Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families
- Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others
- Obtaining evidence to guide performance discussions and address underperformance by utilising the department’s underperformance policy
- Inspire and motivate a team of client service officers to be innovative, creative and high performing
- Manage the workload of the team by allocating resources, and making sure key due dates are met
- Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies
- Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes
- Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager
- Delivering presentations to ex service organisations or other stakeholder groups
- Management of regional offices and offices co-located with Services Australia
- Manage the Departments General Enquiry Email channel and the associated work group.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
HR / Administration / IR
Networks
Graduate
Proficient
1
Greater Adelaide SA, Australia
