APS3 Front of House Officer

at  DFP Recruitment Services

JOB DESCRIPTION

Our client is currently seeking APS3 Participant Support Officer’s to join the team within a Federal Government Agency based in Murray Bridge.
National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences.

• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Interrogating the NDIA Business system to identify appropriate actions.
• Supporting planning teams by actioning planning tasks that do not require delegation.
• Undertaking a range of data entry activities.
• Receiving and recording complaints and other feedback in the NDIA Business systems.