Federal Government Department | 12 month contract | Attractive hourly rate | Brisbane Northside| Full time

YOUR NEW ROLE

• Provide customer service support at initial point of contact, streaming customers to the appropriate service channel, completing simple first contact resolution enquiries
• Identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues
• Process referrals, reschedules and cancellations
• Liaison with internal and external stakeholders in relation to the services provided
• Relevant and quality record keeping and documentation regarding client information.
• Ensuring compliance and clinical practice policy, including the mandated use of specific clinical forms/templates.
• Exercise appropriate delegations in accordance with legislation and guidelines.

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or email caitlin.harris@hays.com.au.
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

285768