APS4 Employment Services Officers

at  DFP Recruitment Services

JOB DESCRIPTION

We currently have multiple vacancies for our Federal Government client, conveniently located in their CBD contact centre.
APS4 Employment Services Officer:
Ideally you will be a Customer Service Professional who with experience in a high volume environment.
Experience in an Employment Services environment would be looked upon favourably. In addition to this experience, you will need strong time management and organisation skills, exceptional interpersonal and communication skills and sound keyboard skills and computer literacy.

Some of the duties of the role include:

• deliver high quality customer service, including provision of guidance, support and advice to job seekers suited to their individual needs
• assess and manage routine and non-routine inquiries to resolve issues
• assess the adequacy and quality of job seeker’s efforts in relation to their job search
• negotiate Job Plans and, where necessary, apply actions under the Targeted Compliance Framework (TCF) to job seekers who fail to meet their mutual obligation requirements

Skills and experience required:

• Previous experience in a contact centre environment or the employment services industry
• Availability to commit to fulltime hours of operation betweeen the bandwidth of 8:30am – 6:30pm, Monday to Friday (subject to change). The teams do not work on national public holidays but do operate on most State-based public holidays.
• Sound interpersonal and communication skills
• Ability to work autonomously, navigate complex information and use sound judgement in making decisions
• Strong digital literacy including the ability to navigate across multiple IT platforms in real time and type proficiently
• Communication skills to interpret complex information, tailor messaging and resolve issues
• A commitment to demonstrating behaviours in line with the APS values and Code of Conduct
• Good attention to detail with a sound focus on quality
• Resilience with experience in complaint handling

If you have previously registered with DFP, please contact your Consultant ASAP. We are looking to submit candidates ASAP.
For new candidates - Apply Now!
Tyler Waterhouse
8400 4400
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs

• deliver high quality customer service, including provision of guidance, support and advice to job seekers suited to their individual needs
• assess and manage routine and non-routine inquiries to resolve issues
• assess the adequacy and quality of job seeker’s efforts in relation to their job search
• negotiate Job Plans and, where necessary, apply actions under the Targeted Compliance Framework (TCF) to job seekers who fail to meet their mutual obligation requirement