APS4 Executive Assistant, National Manager People, Canberra

at  Australian Criminal Intelligence Commission ACIC

ABOUT THE ROLE

The role of the Executive Assistant (EA) is to provide quality administrative support services to a member of the Senior Executive Service. The EA will be required to manage the diary and appointments of their employer, provide support and briefing papers for meetings, organise events, manage travel and liaise with internal and external stakeholders. An EA must be flexible and adaptable to changing work priorities and demonstrate high levels of resilience.

Key responsibilities:

• Provide active support to a branch or work area (APS4) by undertaking ‘front of office’ functions, including greeting visitors, receiving and responding to phone calls, emails and correspondence, directing enquiries to the most appropriate service channel and assisting in resolving more complex customer issues that arise
• Communicate with employees internally and externally, such as external government departments and members of the public on behalf of the SES Officer
• Provide advice, organise, schedule and coordinate all travel arrangements and supporting documentation for the Senior Executive and/or staff in a branch or work area
• Build and sustain relationships and obtain cooperation and assistance within the work area and other areas of the ACIC
• Understand and support the principles of the legislative, regulatory, and corporate policy and procedures as they apply in the ACIC
• Be responsive to changes and use common sense to solve problems that may be complex yet broadly similar to previous situations, research solutions which generally can be found in documented precedents or procedures
• Apply sufficient expertise and experience to perform a range of procedural, operational, administrative, analytical and problem-solving activities.

To be successful in this role, you will demonstrate the following experience, skills and attributes:

• Ability to apply sound judgment in providing executive and administrative assistance to senior executives, managing diaries, organising conferences and meetings and collating required documentation
• Ability to provide administrative support and to research, manage multiple tasks, adapt to changing work priorities and deliver outcomes on time
• Well-developed communication skills and the ability to adapt to an audience both in written and oral form
• Ability to develop and maintain effective relationships with a wide range of internal and external stakeholders
• Strong team skills with the ability to transfer knowledge, support colleagues and contribute to team/organisational goals