APS6 Application Support Officer, Canberra

at  Australian Criminal Intelligence Commission ACIC

OUR IDEAL CANDIDATE

To be successful in this role, you will demonstrate the following experience, skills and attributes:

• Experience in the implementation and maintenance of complex software systems, demonstrating an understanding of ICT technical related subject areas, practices and procedures in support of a systems development life cycle.
• Is well organised and detail focused, with the ability to prioritise and multi-task to meet deadlines and manage competing tasks both independently and as a member of a multi-disciplinary team.
• Communicates effectively both internally and externally, as well as develops and maintains productive working relationships by sharing information and seeking feedback
• Takes personal responsibility for meeting objectives and progressing work, while delegating or sharing responsibilities according to work requirements
• Uses their critical thinking, analysis and problem-solving skills to recommend solutions to business or technical problems that are practical and can be implemented.

ABOUT THE ROLE

The Application Support Officer will form part of the Intelligence Service Line team, with responsibility for the management and sustainment of ACIC’s systems classified up to PROTECTED in a business as usual environment. Systems and applications include bespoke and Commercial Off-The-Shelf (COTS) products.

Key responsibilities:

• Support, maintain, administer and enhance ACIC’s business systems.
• Contribute to systems design and implementation.
• Liaise with stakeholders in relation to Level 2 BAU incident management and assist in the rapid restoration of normal services. This requires assistance and management of defects and enhancements across the product lines and includes communication with vendors and suppliers to resolve technical issues and software bugs.
• Contribute to project deliverables including:
• unit, integration and systems (functional) testing
• transition of systems and upgrades into production
• technical warranty support
• Assist with User Acceptance Testing (UAT) activities.
• Work with vendors and suppliers to implement new systems and major upgrades.
• Document ICT related activities to ACIC standard in accordance with ACIC practices.
• Develop and maintain productive relationships with ICT teams and stakeholders.

To be successful in this role, you will demonstrate the following experience, skills and attributes:

• Experience in the implementation and maintenance of complex software systems, demonstrating an understanding of ICT technical related subject areas, practices and procedures in support of a systems development life cycle.
• Is well organised and detail focused, with the ability to prioritise and multi-task to meet deadlines and manage competing tasks both independently and as a member of a multi-disciplinary team.
• Communicates effectively both internally and externally, as well as develops and maintains productive working relationships by sharing information and seeking feedback
• Takes personal responsibility for meeting objectives and progressing work, while delegating or sharing responsibilities according to work requirements
• Uses their critical thinking, analysis and problem-solving skills to recommend solutions to business or technical problems that are practical and can be implemented