AR Collection Agent

at  GROWASIASG PTE LTD

SOFT SKILLS 软技能要求

• Excellent verbal and written communication skills
• Active listener, assertive without being abusive.
• Proficiency in MS Word and Excel
• Ability to build rapport, ask questions, listen, and redirect the conversations.
• Ability to overcome objections, analyze responses and negotiate resolutions.
• Work independently and as part of a team to achieve required metrics and standards.
• Solid time management skills, independent thinker
• Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
• Ability to adapt to new business opportunities, challenges and client demands.
• Excellent verbal and written communication skills

• The Collections Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Track daily metrics and performance to attain required goals.
• Demonstrate behaviours reflecting our policies.
• Maintain a positive customer relationship.
• Staying connected with sales team and adapting collection strategy accordingly.
• Develop deep understanding of territory to maximize collections opportunities.
• Review and improve territory business plan and update weekly.