Area Front Office Leader, Collision

at  Tesla

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What to Expect
In this role, you will be managing a team of Customer Service Representatives within a designated area who are responsible for maintaining Accounts Receivable balances of $0 under 30 days, following up with Insurance Companies and vehicle owners on unpaid balances, auditing accounting ledgers and repair order file maintenance and compliance. You will also help coordinate new store openings, facilitate initial supply order, initiate, and follow up on building maintenance requests and capital improvement projects. You will be measured on your area’s performance, strategic agility, and ability to drive results with a relentless focus on our customer, building a strong team on a foundation of trust.
This role can be located in any of our SoCal collision centers.

What You’ll Do

• Monitor customer drop schedule based on Front of House and Technical Headcount
• Manage a team of Customer Service Representatives while monitoring CSAT performance Key to Key - (from initial appointment creation to file preparation, vehicle drop off, during repair communication and post-delivery survey-based customer feedback)
• Facilitate sharing and standardization of best practices across area(s) supported.
• Provide field feedback to Store Leadership, Regional Management and Director
• Sourcing local vendors needed for initial shop set up, consumables and potential sublet partners (ex. weld gas, forklift training, detail/tint removal sublet vendors etc…)
• Assessing office equipment and furniture needs, phone ordering and set up
• Work with technical Training Coordinator and Technicians to secure dates for required learning and Tesla certifications
• Review and submit initial shop supply order
• Track inbound IT equipment for new hires, coordinate start location and laptop set up as well as Day 1 Orientation
• Cultivate relationship with our other SSD partners (ex. nearby Service Centers)
• Utilize Tesla ticketing system to create and follow up on shop maintenance needs not covered by a National Account; Communicate regular maintenance schedule to Site Leadership and affected departments
• Responsibilities as required in support of the Tesla mission

What You’ll Bring

• Strong sales skills and prior collision office management is preferred
• Ability to prioritize multiple responsibilities and locations while adhering business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to business operations
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Expert in Tesla systems and reporting tools
• Ability to travel within specified market
• Valid driver’s license in the state in which you are applying

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

• Monitor customer drop schedule based on Front of House and Technical Headcount
• Manage a team of Customer Service Representatives while monitoring CSAT performance Key to Key - (from initial appointment creation to file preparation, vehicle drop off, during repair communication and post-delivery survey-based customer feedback)
• Facilitate sharing and standardization of best practices across area(s) supported.
• Provide field feedback to Store Leadership, Regional Management and Director
• Sourcing local vendors needed for initial shop set up, consumables and potential sublet partners (ex. weld gas, forklift training, detail/tint removal sublet vendors etc…)
• Assessing office equipment and furniture needs, phone ordering and set up
• Work with technical Training Coordinator and Technicians to secure dates for required learning and Tesla certifications
• Review and submit initial shop supply order
• Track inbound IT equipment for new hires, coordinate start location and laptop set up as well as Day 1 Orientation
• Cultivate relationship with our other SSD partners (ex. nearby Service Centers)
• Utilize Tesla ticketing system to create and follow up on shop maintenance needs not covered by a National Account; Communicate regular maintenance schedule to Site Leadership and affected departments
• Responsibilities as required in support of the Tesla missio