Area Manager, Customer Experience

at  MOSAIC

DESCRIPTION

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!

MOSAIC NORTH AMERICA IS AN EQUAL OPPORTUNITY EMPLOYER

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
To Apply: please send resumes to: USRecruiting@mosaic.com
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PURPOSE:

Mosaic has been retained by Philip Morris International’s U.S. affiliate, Triaga Inc., to operate Triaga’s retail channels in the U.S. Mosaic is seeking an Area Manager, Customer Experience to provide in-store support and contribute to the advancement of our premium heated tobacco products in Charlotte, NC. The Area Manager, Customer Experience will execute the commercial plan in launching premium heated tobacco products in the assigned geographic area, ensuring product performance by delivering best-in-class consumer experience through a team of Territory Managers, Customer Experience looking to convert legal age smokers and nicotine users to premium heated tobacco products (including heat-not-burn) that while not risk-free, are a much better choice than continuing to smoke. The Area Manager, Customer Experience will plan and coordinate face-to-face activities for legal age smokers and nicotine users based on geo specifics, in line with brand engagement strategy and business priorities.
As an Area Manager, Customer Experience, you will manage a team of Territory Managers, Customer Experience responsible for creating awareness and understanding of the premium heated tobacco product alternatives amongst their legal age smokers and nicotine users network by activating through programs designed to convert legal age smokers and nicotine users to premium heated tobacco productalternatives. Additionally, the Area Manager, Customer Experience will also ensure compliance with business KPIs through effective management of resources and will act as a liaison with the regional team ensuring that market knowledge and feedback is collected, reported and shared.

WHAT YOU’LL DO:

• Partner closely with the recruitment team to hire Territory Manager, Customer Experience team; Sourcing, interviewing and hiring candidates meeting the required skills and competencies
• Provide one-on-one coaching and timely, accurate feedback to team members through training and other touch points helping team reach individual and team objectives & KPIs
• Foster strong relationships with team to strive for and establish a cohesive ‘One Team. One Goal’ working environment
• Be an expert of your territory to identify, develop and implement sales/acquisition strategies and evaluate the needs of your territory and adapt as necessary
• Deep understanding of key trends with legal age smokers and nicotine users and adjust execution plan according to these trends as well as educating team on these changes

ALONG WITH COMPETITIVE PAY, WE OFFER A COMPREHENSIVE BENEFITS PROGRAM. BENEFITS ARE SUBJECT TO CHANGE AND MAY BE SUBJECT TO SPECIFIC ELECTIONS, PLAN, OR PROGRAM TERMS. THIS ROLE MAY BE ELIGIBLE FOR THE FOLLOWING:

• Medical, Dental, Vision, and Telehealth
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Short Term and Long Term Disability
• Flexible Spending Account
• Health Reimbursement Account
• 401(k) match
• Legal Insurance
• Employee Assistance Program
• Employee Discount Program
• Tuition Assistance Plan
• Paid Time Off and Company Paid Holidays