Area Manager

at  PBS SBD

EPW1

JOB TITLE: Area Manager
SITE LOCATION: Various, East Anglia
REPORTS TO: Regional Manager
HOURS: Monday – Friday, 7:30am – 4:30pm
Job Purpose:
As an Area Manager you will be responsible for executing SBD and regional strategy across a portfolio of branches, driving revenue growth, profit improvement, good stock management, and compliance with SHEQ and operational policy, process and procedure.
You may be asked to cover holidays, sickness and other operational needs across the region.The role requires extensive travel.
Reporting to the Regional Manager (RM), you will be expected to support the management team to ensure policy, procedures and processes are adhered to.During periods where cover isn’t required you will help branch teams to deliver their branch improvement plans.
Key Accountabilities:

General:

• Ensure each branch has an active rolling improvement plan. Support and lead branch teams in delivering their actions in a timely manner. Improvement plan to cover sales, margin, pricing, operations, stock, and safety.
• Drive Daily / Weekly / Monthly conversations with branches around actions and exceptions arising from IQ control desk, e.g. Price Compliance and Achievement, Credit activity, Stock Actions, Customer Data.
• Provide operational cover for branches across the region.
• Ensure that banking is completed daily and all cash is secure at close of business each day. Banking to be deposited as per company procedures.

People:

• Induct BMs and monitor their eLearning.
• Support training of IQ, product knowledge, and sales processes. Maintain a high personal knowledge of IQ.
• Coach and develop trade counter team members to positively engage with customers to deliver an exceptional customer experience.
• Set performance standards for branch teams and monitor progress against them.

Sales:

• Ensure branch-responsible sales actions are actioned, e.g. enquiry and quote follow-up, lapsed account follow-up, account opening, outbound prospecting
• Support Field / Inside sales teams in prospecting for new business, follow up with existing customers, resolving ongoing issues and helping clear aged debt.
• Work with and within branches to identify cross and up-sell opportunities, and margin improvement opportunities.
• Support team members to practice new techniques to increase sales and gross profit.
• Monitor GP and pricing, drive improvements.
• Ensure showroom area is to the best possible standard for that branch, and that all POS and literature is up to date.
• Ensure all product categories are well represented within branches.

Please refer the Job description for details