Area Supervisor

at  Smiths Group

JOB FUNCTION:

After Sales Service Repair
About Us
Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place - https://youtu.be/JmcKLJTrHLc
Job Description
We are looking for a qualified team leader to manage our field service engineers and provide effective guidance at Melbourne Airport. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals set by Smiths Detection management.
Duties & Responsibilities

Responsibilities -

• This is on-the tools role, with average 70/30 split expectation (70 on tools, 30 team management)
• Manage the Team of direct reports and all internal and external stakeholders, work closely with Regional Service Manager and Service Admins hand in hand to achieve the common service departmental objectives
• Rostering to accomplish day to day service activities like Installation, corrective & preventive maintenance, Site inspection, Training, 24/7 Shift coverage, Trace workshop support etc
• Oversee field service operations ensuring adequate staffing exists to cover the quantity and variety of products deployed to meet the KPIs
• Check, monitor and drive the team for regular time sheets management, service order creation and closing the work orders, Dynamic risk assessments preparation, near miss reporting and HSE compliance, Submission of personal dose reading, Service report submission, Expense statement submission etc. as per departmental compliance
• Verify and approve the expense statement of the team members in SAP within the cut-off date provided by Finance department
• Assumes ownership for achieving defined customer performance metrics (SLAs)
• Take ownership of mentoring, motivating, and developing the team members.
• Conduct performance evaluation of the team and provide necessary guidance for improvements and provide personal development plans
• Provide technical assistance to the team and be part of their day to day activities in the field
• Provide guidance with regard to cross-training activities, defining the number of resources needed to accomplish any given field support objective
• Communicate internally and externally as necessary to ensure timely and consistent progress of completion of tasks required to advance the service operation and compliance of KPIs
• Comply with and ensure department compliance with Company health, safety and environmental policies as an individual and team
• In depth equipment log files analysis, system performance analysis, detailed reporting
• Able to develop detailed technical documentation for the installation and projects
• On-site stock management, including regular stock takes and all other related activities
• Auditing the engineers tools and calibration data of tools used in the field to perform service activities
• Auditing preventive and corrective maintenance in the filed ensuring the quality of service provided to customers
• Respond to emergency support request as and when necessary

The Individual

Skills and Experience-

• Bachelor’s Degree or 5 years of related experience is required. Equivalence achieved through comparative work and life experience is acceptable.
• Computer literacy, competency in use MS Office Word, Excel, Power Point, Visio and aptitude for learning specialised software programs.
• A minimum of 5 years technical field service experience, providing solutions to customers for complex technical problems, Experience in managing and working with the team proven with leadership quality.
• Extensive product knowledge in Smiths Detection Products range.
• Must possess a strong orientation for customer focus and teamwork.
• Good leadership and technical skills.
• Requires excellent written and oral communication skills.
• Good knowledge in SAP and SMAX for service modules.
• Lead service KPIs as required; define disciplines needed, assemble teams, and supervise the work of others to ensure objectives are achieved
• Ability to make timely decisions in complex situations.
• Ability to work closely with team and support for any changing requirements as well as continuous improvement.
• Strong leadership and technical skills, demonstrated ability to manage multiple tasks concurrently and within established time frames.
• Ability to think logically and use analytical skills and apply practically.
• Self-motivated, reliable, and accountable individual who assumes task ownership
• Mental and physical fitness to adapt to various environments.
• Clean drivers licence Ability to acquire and maintain relevant security clearance and industry related licences

• This is on-the tools role, with average 70/30 split expectation (70 on tools, 30 team management)
• Manage the Team of direct reports and all internal and external stakeholders, work closely with Regional Service Manager and Service Admins hand in hand to achieve the common service departmental objectives
• Rostering to accomplish day to day service activities like Installation, corrective & preventive maintenance, Site inspection, Training, 24/7 Shift coverage, Trace workshop support etc
• Oversee field service operations ensuring adequate staffing exists to cover the quantity and variety of products deployed to meet the KPIs
• Check, monitor and drive the team for regular time sheets management, service order creation and closing the work orders, Dynamic risk assessments preparation, near miss reporting and HSE compliance, Submission of personal dose reading, Service report submission, Expense statement submission etc. as per departmental compliance
• Verify and approve the expense statement of the team members in SAP within the cut-off date provided by Finance department
• Assumes ownership for achieving defined customer performance metrics (SLAs)
• Take ownership of mentoring, motivating, and developing the team members.
• Conduct performance evaluation of the team and provide necessary guidance for improvements and provide personal development plans
• Provide technical assistance to the team and be part of their day to day activities in the field
• Provide guidance with regard to cross-training activities, defining the number of resources needed to accomplish any given field support objective
• Communicate internally and externally as necessary to ensure timely and consistent progress of completion of tasks required to advance the service operation and compliance of KPIs
• Comply with and ensure department compliance with Company health, safety and environmental policies as an individual and team
• In depth equipment log files analysis, system performance analysis, detailed reporting
• Able to develop detailed technical documentation for the installation and projects
• On-site stock management, including regular stock takes and all other related activities
• Auditing the engineers tools and calibration data of tools used in the field to perform service activities
• Auditing preventive and corrective maintenance in the filed ensuring the quality of service provided to customers
• Respond to emergency support request as and when necessar