Area Support Specialist

at  COWMANAGER BV

Will you help to improve dairies across Australia using CowManager? Our revolutionary monitoring system is being used by dairymen in over 40 countries. CowManager has big ambitions and is expanding in Australia. The support specialists make sure the CowManager system is used in the best possible way on farm and are researching new opportunities. Will you strengthen our team?

THE SKILLS

• Great affinity with the dairy industry with an understanding of cattle reproduction and health; customer oriented;
• MSc in Animal Science;
• At least 2 years of experience in Technical Support of a cow monitoring system;
• Experience handling and working with cattle;
• Basic experience with computer networks, experience with the main on-side dairy technology;
• Hands -on mentality, Not afraid to improvise on the spot; You are a real problem solver.
• Willing and able to travel when needed, and available during evenings for meetings with your colleagues in The Netherlands;
• Excellent communication skills. Delivery of the CowManager product specifications to farmers and conferences. A good listening skills and empathy;
• Fluent in English, conversational level Dutch;
• Good organization and administrative skills;

• Answer (phone and email) questions from farmers and salesreps regarding their CowManager system;
• Daily monitoring of the CowManager Systems with a pro-active approach;
• Installations of cow data interfaces between CowManager and other herd management systems;
• Perform installations for new customers on-site, installing the hardware and assist and train the customers in maintaining their system;
• After Sales training to help dairy farmers experience the full value of CowManager and gain the maximum benefits from the system;
• Work closely together with the CowManager Support team in the Netherlands;
• Be the key factor between CowManager HQ and Australian clients;
• Lead a project team that will explore the beef market.