Army Senior Security Incident Case Manager

at  Ministry of Defence

JOB SUMMARY

The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget employs around 8,000 MOD Civil Servants at over 300 locations. Under the Army’s Information Directorate, the Cyber and Security pillar has a diverse and highly capable workforce. This exciting post, in the Principal Security Advisor’s (PSyA) team, co-ordinates the response to security incidents and manages the resultant risk.
The Army Warning, Advice and Reporting Point (WARP) is the single authority for the recording, onward reporting, management, and investigation of all types of security incidents within the Army (Personnel, Physical, Information and Cyber). It acts as the front door into the PSyA team for requests for security advice and is responsible for the dissemination of security and threat messaging to the wider Army.
You will co-ordinate a small team of case managers, on behalf of the Army WARP Lead, whose role is central to Army WARP achieving its mandated functions.
You will be contributing to the on-going improvement of the Army’s security culture and, as a result, will be provided with the opportunity to develop a wide range of skills and engage with a broad range of staff at all levels of the Army and the wider Ministry of Defence. This role provides an excellent opportunity to gain a wider insight in to both the Civil Service and the Armed Forces, and to facilitate personal development, both within and outside the team. This includes the opportunity to take part in one of the MOD’s internal apprenticeship schemes.
Secure behaviours play an integral role in protecting both the UK, and our Armed Forces, against external and internal threats. Through this role, you will have the opportunity to develop a broader understanding of the threats facing the Army across the physical, cyber, technical and personnel domains. You will also become a member of the Government Security Profession and, in time, be eligible for corporate membership of the Security Institute, both of which will present you with further opportunities for continued professional development.
This position is advertised at 37 hours per week and is open to UK Nationals only. Flexible and hybrid working options are available, with an expectation that 60% of the time will be office-based. This post has Line Management responsibility for a total of 6 EO case managers split between Andover and Corsham.

JOB DESCRIPTION

This post is based in Andover, but requires regular travel to Corsham and Upavon, with the opportunity to work from those locations on a weekly basis. It sits above a team of 4 Andover-based case managers with responsibility for the response to Personnel, Physical and Information security incidents, and 2 Corsham-based cyber case managers responsible for cyber security incidents, vulnerability management and system visibility. You will manage and support the team, whist directly managing complex, sensitive or high-profile incidents, including support to Counter Intelligence operations.
Policy and process - You will need to develop and maintain a working knowledge of Army and Defence security policy to support your roles and responsibilities, including helping to develop and maintain the Army WARP Standard Operating Procedures (SOP). You will help the Army WARP Lead in the development and documenting internal processes, including for the Army WARP Duty Officer.
Case management - You will oversee the triage of incoming security incident reports, onward reporting to relevant stake holders, and directing relevant parties to take containment and investigatory actions. You will be responsible for the direct management of, and response to, complex, sensitive or high-profile security incidents, including proving support to Counter Intelligence investigations. You will ensure all policy and legislative requirements are adhered to in relation to the reporting and management of security incidents. You will provide guidance on, and oversight of, requests for system logs and digital forensic analysis.
Security products – You will oversee the recording, hosting and dissemination of Defence and Army security products, and the regular updating of distribution lists. You will be required to draft Army security products when appropriate, and to provide advice and guidance to other authors.
Lessons, analysis & data – You will ensure the accuracy of security incident data, carrying out assurance activity, directing remediation, and providing support as required. You will provide subject matter expert support to training, education and awareness materials, Army and Defence intervention activities and Army Security Culture improvement activities. You will need to produce written and verbal briefs up to Ministerial level, as appropriate. You will be required to gather accurate statistical data in relation to security incident reporting, and then use that and other data sources to assist in the preparation of responses to Subject Access Requests (SARs), Freedom of Information (FOI) requests, Ministerial Questions (MQs), Parliamentary Questions (PQs) etc. in relation to security incidents, staffing them in accordance with relevant processes.
Team management – You will be responsible for the management and co-ordination for the day-to-day work of Army WARP, overseeing and line managing 6 EO Civil Servants based in Andover and Corsham. You will also be responsible for any recruitment activity for those roles, with support from the Army WARP lead.
Meetings and relationships - You will be expected to represent Army WARP at relevant internal and external meetings and fora, in support, or in lieu, of the Army WARP Lead, as required, including presenting educational material in relation to the work of Army WARP. You will also be responsible for building and maintaining mutually beneficial relationships with other parts of the Army and the MOD.
Other – You will deputise for the Army WARP lead, when appropriate. You will be responsible for the overall management of the Army WARP group mailbox, ensuring the team triage, action and file emails in a timely fashion. After a suitable period in post, you will be required to join a rota of staff providing out of hour cover, which attracts an allowance. The branch is reviewing and overhauling its information management practises and ways of working; you will be expected to engage with these efforts, fully adopting changes and making suggestions for further improvement. Regular, pre-planned travel is required, for which a full driving licence is desirable. Travel is by MOD vehicles or public transport; there is no requirement to own or have access to a car.

BEHAVIOURS

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Leadership
• Communicating and Influencing
• Working Together
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Seeing the Big Picture
• Making Effective Decisions
• Leadership

Benefits
Alongside your salary of £35,290, Ministry of Defence contributes £9,528 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
As a civil servant working alongside the Army, you will be part of a forward-looking organisation with inclusive work environment policies, excellent career prospects and a job that makes a difference.
The Army prides itself on being a supportive employer and, where possible, encourages flexible working, helping you to maintain a great work/life balance.
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. Most of the training will be ‘on-the-job’, with the remaining ‘off-the-job’ training delivered by an external training provider. This means minimal disruption to your work alongside a big developmental opportunity.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• A Civil Service Pension with an average employer contribution of 27% https://www.civilservicepensionscheme.org.uk/members/
• A competitive paid leave entitlement starting at 25 days a year (rising by 1 day a year to a maximum of 30), as well as 8 days public holidays and 1 privilege day to celebrate HM The King’s birthday.
• Enhanced parental and adoption leave
• 6 days paid special leave per year for volunteering activities.
• An environment with flexible working options
• Eligibility for membership of the Security Institute through an MOD corporate agreement
• Re-imbursement of up to 2 professional body memberships
• An opportunity to take part on one of the MOD’s internal pprenticeships schemes
• Professional and personal training opportunities
• Professional development opportunities through attendance of external conference and expos
• A culture encouraging inclusion and diversity.
• Access to an on-site gym and squash courts (a fee applies), and various sports teams and club.
• An onsite shop, coffee shops and food outlets
• Free on-site parking
• Co-located children’s nursery
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.

Discover my benefits- outlines the range of benefits available to MOD Civil Servants. https://discovermybenefits.mod.gov.uk/civilian/

A Great Place for Veterans to Work scheme which was introduced by the Government in 2020 under the Veterans Strategy Action Plan which included the commitment of making the Civil Service a great Place to Work for Veterans. To be eligible for this scheme in the Civil Service, candidates must meet the minimum standard for the role being applied for and:

• Have served for at least one year in His Majesty’s Armed Forces (as a Regular or Reserve); this includes time spent training,
• Be in transition from, or ceased to be a member of, HM Armed Forces (There is no maximum time limit from when you left HM Armed Forces to be eligible for this initiative),
• Not already be a civil servant or be employed by a Civil Service Commission accredited public body.

The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Things you need to know

NATIONALITY REQUIREMENTS

Open to UK nationals only.

TYPE OF ROLE

Administration / Corporate Support
Risk Management
Security

A Great Place for Veterans to Work scheme which was introduced by the Government in 2020 under the Veterans Strategy Action Plan which included the commitment of making the Civil Service a great Place to Work for Veterans. To be eligible for this scheme in the Civil Service, candidates must meet the minimum standard for the role being applied for and:

• Have served for at least one year in His Majesty’s Armed Forces (as a Regular or Reserve); this includes time spent training,
• Be in transition from, or ceased to be a member of, HM Armed Forces (There is no maximum time limit from when you left HM Armed Forces to be eligible for this initiative),
• Not already be a civil servant or be employed by a Civil Service Commission accredited public body