Artificial Intelligence (AI) Chatbot Developer

at  humanIT

OUR MISSION:

At Human-I-T, we create equitable access to opportunity by providing devices, internet access, digital skills training, and tech support for communities left on the wrong side of the digital divide—while at the same time, empowering businesses and organizations to do good by diverting technology from landfills to protect our planet. We believe access to technology is a right, not a privilege. It’s what allows people to study remotely, apply for jobs, attend telehealth appointments, connect with distant family, or explore new ideas and perspectives. In order to shrink this divide, we make it easy for our partners to do good––join us to create a world where everyone can access opportunities to unlock their full potential.

JOB SUMMARY:

Human-I-T is seeking a talented and mission-driven AI Chatbot Developer to join our team in creating a groundbreaking Digital Navigation Bot. The ideal candidate will have extensive experience in developing conversational AI solutions, a deep understanding of natural language processing (NLP), and a passion for leveraging technology to promote digital equity. If you are excited about the opportunity to make a meaningful impact on underserved communities and work with a dedicated team of professionals, we encourage you to apply.

• Design, develop, test, and maintain the Digital Navigation Bot using NLP and machine learning techniques
• Integrate the chatbot with various APIs and systems, including Zendesk, EveryoneOn, and BigCommerce
• Develop and optimize chatbot conversational flows to provide personalized assistance and recommendations
• Collaborate with cross-functional teams, including program managers, customer support, and stakeholders, to ensure the chatbot aligns with organizational objectives
• Implement multi-language support for the chatbot, initially focusing on English and Spanish
• Monitor chatbot performance, gather user feedback, and continuously improve the user experience
• Stay up-to-date with the latest advancements in conversational AI and NLP technologies
• Document chatbot development processes, best practices, and technical specifications
• Minimum of 3 years of experience in developing conversational AI solutions
• Strong expertise in NLP, machine learning, and conversational AI development
• Proficiency in programming languages such as Python, Node.js, and JavaScript
• Experience with chatbot frameworks and platforms (e.g., Dialogflow, Rasa, IBM Watson)
• Familiarity with API integrations and database management
• Knowledge of cloud computing platforms (e.g., AWS, Azure)
• Excellent problem-solving skills and ability to work in a fast-paced environment
• Strong communication and collaboration skills
• Passion for using technology to drive social impact and digital equity