AS Client Experience Business Management Lead

at  BNY Mellon

Overview
AS Client Experience Business Management Lead
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Client Experience Business Management Lead to join our Asset Servicing COO team. This role will be located in Lake Mary, FL, Pittsburgh, PA or New York, NY - Hybrid.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Act as single point of contact and trusted advisor to Client Experience Executive, bringing together stakeholders, solving problems, and creating structure to manage the business.
Partner with Client Experience leadership team to develop multi year strategy and translate into organizational goals with success metrics and targets.
Monitor health of the organization through regular monthly business reviews, ensuring adherence to financial targets and other performance / risk indicators.
Execute transformation efforts as client interaction model evolves including overall program governance and stakeholder management.
Manage workforce including financial planning, scenario modeling, expense exercises, organization design, and location strategy.
Drive employee engagement model including internal communication plans.
Lead and develop team partnering closely with Global Business Mgmt Lead and other COO peers.

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Bachelors degree or the equivalent combination of education and experience is required.
10+ years of total work experience with experience in finance and/or business administration preferred.
Outstanding executive communication capabilities.
Ability to lead cross functional teams, influence, and drive results.
Exceptional excel and power point skills.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023