QUALIFICATIONS AND EXPERIENCE:

• 5 plus years of experience in capital equipment or service sales or marketing with great deal of experience within the robotics or automation or a related industry.
• Proven ability to drive long sales cycle design-ins.
• Highly empathetic to Customer needs
• Excellent communication and analytical skills

EDUCATION:

BSEE or equivalent work experience. MBA a plus.

LI-JL2

LI-Remote

Job Segment: Sales Engineer, Sales Manager, Service Sales Manager, Marketing Manager

• Regional Sales & commercial operations leader for USA, Canada, Latin America & South America
• Effectively communicate with all end users, distributors, system integrators, and various levels within the Universal Robots Company.
• Key holder and responsible for Service sales budget planning, order booking and long term service contract execution on revenues and gross margin rate. Collaborates with equipment sales processes to drive point of sales (POS) service offers and drive automation through sales force to achieve high attach rate.
• Hires, trains and coaches service sales representations on service sales and customer care process, sets targets and support team delivering targets via collaboration with Customers and our multiple distribution partners.
• Value positions UR Care offerings and future value add offerings to Customers and partners, delivers proposal to end users and working with right levels of influencers and decision makers, wins the multi-year service contracts.
• Coordinates service delivery in the region with field service engineers, tech support teams, remote service team, and factory repair centers
• Utilizes various business and operations tools to drive world class sales operations – salesforce, field service module, service mobility, zingtree and standard work.
• Leads business reviews with customers and partners in the regions, develops and implements service maintenance service agreement (MSA) custom framework with all our key channel partners, collaborating with equipment (Cobot) sales team across the region.
• Defines strategic priorities and builds business cases to fund and drive them to closure collaborating with global and head quarter service functions.
• Drives standard work and manages performance to budget via KPI’s and logic.
• Trains our customers and partners
• Hire & develops commercial organization for entire Americas region over time; Works directly with Service VP on driving overall mature service operations in the region.
• Manages pricing strategies to drive high margin growth, with margin rate & $ gain in business plan period
• Deliver high service levels to Customer demonstrated by repeat sale of service contracts, price gain yearly and high customer satisfaction scores.
• Create and implement sales strategy using strategic sales tools and processes. Develop relationships at all levels within the Customers’ organizations and within UR.
• Other duties as assigned