Assessment Delivery and Data Processing Specialist

at  Janison

ABOUT US

We are a purpose-led organisation founded in Australia, Janison has become a global force for good, with a mission to improve the accessibility to education and unlock the potential in every learner. Delivering more than 10 million assessments annually with a global presence in over 1200 countries, we are committed to creating an inclusive and empowering environment for all learners, clients, and our people.
To learn more about us, visit https://www.janison.com/

DUTIES AND RESPONSIBILITIES

Work to be performed, tasks to complete and responsibilities of the role

• Secure appropriate venues for exams and track related costs.
• Allocate and manage staff for exams.
• Conduct training for staff on their roles and responsibilities during exams.
• Professionally and promptly attend to enquiries via phone and email.
• Manage L1 support to candidates during live events where needed including training and rostering staff.
• Assist with ad-hoc administration tasks as directed by the Project and Event Delivery Manager.
• Flexibility with working hours which may include some evening and weekend event management ensuring end to end coverage of critical events and timely delivery of projects.
• Excellent communication skills to effectively interact with staff, teams, clients, and stakeholders.
• Excellent digital literacy skills to utilise a vast variety of software for the purposes of the role.
• Flexibility to adapt to evolving needs and requirements within a dynamic environment

To be successful in this role, you will have:

• Relevant qualifications and/or a minimum of 2 years’ experience in similar role. (desirable)
• Advanced skills and experience of Microsoft Office suite, including Word, Excel and Access.
• Outstanding customer service skills.
• High level verbal and written communication skills and demonstrated attention to detail.
• Excellent organisational skills with successful experience in meeting strict deadlines and handling multiple projects simultaneously.
• Ability to effectively interact with people from a range of backgrounds and levels.
• Ability to work as part of a team or independently and accept a high level of responsibility.
• Ability to deal with complex situations and demonstrate strong critical thinking skills.
• Proficiency in utilising data to assess process effectiveness and make informed decisions. (desirable