Assistant Bar Managers

at  Louis Fitzgerald Group

SKILLS NEEDED

Bar Skills, Exceptional Customer Service Skills, Coaching

DUTIES & RESPONSIBILITIES

Customer Service & Guest Satisfaction:

• Responsible for ensuring all customers experience a satisfying visit and receive the highest standard of goods and services while maintaining and creating customer friendly relationships.
• Even in difficult situations make sure all customer complaints are dealt with in a friendly manner and within a reasonable time frame.
• Report all customer feedback to the staff, ensuring speedy corrective action
• Spot checking staff to ensure procedures are in line with the group polices

OTHER RESPONSIBILITIES:

• Manage your time effectively to ensure all tasks are carried out on a priority basis.
• Be punctual, reliable and trustworthy, maintaining confidentiality at all times in respect of all Group related matters and to prevent disclosure of confidential and/or sensitive information.
• To carry out reasonable instructions given by the General Manager, Directors, Head office and any additional duties as outlined and detailed by the Senior Management team.