Assistant Box Office Manager

at  Cincinnati Symphony Orchestra

Description:

The full-time, hourly, Assistant Box Office Manager works closely with the Ticketing and Guest Service Team in a supervisory role to help lead our part-time Box Office staff and assist in fulfilling strategic guest service and ticketing objectives. The successful candidate possesses a positive and professional attitude, excellent leadership skills, and a commitment to outstanding service to our guests and colleagues. This is an opportunity for an emerging leader to grow their career in arts management .

• Exemplify and promote the CSO guest service vision and model a high-performance and guest-centered culture in the Box Office.
• Lead, train and support the Patron Services Supervisors (Leads) and Patron Services Representatives (PSRs).
• Plan and administer the weekly schedule to ensure proper staffing during business hours and concerts.
• Support the Director of Ticketing & Audience Services with recruiting, interviewing, onboarding, training, and skill development of new Box Office team members.
• Ensure timely resolution of all ticketing and guest service -related Customer Service Issue (CSIs); offer recommendations and take initiative to streamline processes.
• Ensure integrity of daily balancing and handling of all payments, as well as maintain the confidentiality of all sensitive information.
• Lead weekly concert preparation, including inventory and hold management, week of show pricing and artist ticketing.
• Assist Director of Ticketing & Audience Services and Group Sales Manager with Ticketing set-up in Tessitura (promotions, ticket text, printing, etc.) and other operations including group invoicing, etc.
• Support initiatives that further the organizational DE&I goals as well as a respectful organizational culture.
• Assist other departments with projects and delegating projects to PSRs; other duties as required.
• Other duties as assigned.

Requirements:

This is an extraordinary growth opportunity for an emerging leader; excellent computer and communication skills, flexibility and a curiosity and willingness to learn new things.

• Knowledge of and an appreciation for orchestral music helpful.
• Attention to detail.
• Flexibility with scheduling and ample availability.
• Ability to multitask and remain calm under pressure.

Approximately 1-2 weekend shifts required per month. Schedule varies based on concert season.
Reporting Relationship: Director of Ticketing & Audience Services
Compensation and Benefits: The CSO offers generous benefits including; medical, dental, long term disability, life insurance, health savings account contribution, 403(b) participation with employer contribution, up to 12 weeks paid parental leave, flex time and the opportunity to work for an artistically thriving and financially stable nonprofit organization

• Exemplify and promote the CSO guest service vision and model a high-performance and guest-centered culture in the Box Office.
• Lead, train and support the Patron Services Supervisors (Leads) and Patron Services Representatives (PSRs).
• Plan and administer the weekly schedule to ensure proper staffing during business hours and concerts.
• Support the Director of Ticketing & Audience Services with recruiting, interviewing, onboarding, training, and skill development of new Box Office team members.
• Ensure timely resolution of all ticketing and guest service -related Customer Service Issue (CSIs); offer recommendations and take initiative to streamline processes.
• Ensure integrity of daily balancing and handling of all payments, as well as maintain the confidentiality of all sensitive information.
• Lead weekly concert preparation, including inventory and hold management, week of show pricing and artist ticketing.
• Assist Director of Ticketing & Audience Services and Group Sales Manager with Ticketing set-up in Tessitura (promotions, ticket text, printing, etc.) and other operations including group invoicing, etc.
• Support initiatives that further the organizational DE&I goals as well as a respectful organizational culture.
• Assist other departments with projects and delegating projects to PSRs; other duties as required.
• Other duties as assigned