Assistant Case Manager

at  QBE Insurance Group Limited

Your responsibilities will include but are not limited to:

• Support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
• Respond to enquiries in an accurate, concise, and courteous manner ensuring that we are putting the customer at the heart of what we do to ensure an effective resolution
• Assist Case Managers in the development of case management plans for clients that stipulate goals and activities.
• Accurate & efficient data entry
• Claims activities are completed accurately and within the agreed timeframe
• Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policie

To be successful in this role, you will have:

• A customer-centric approach which sees you optimise outcomes for our customers
• Developed time management skills
• Proven ability to demonstrate resilience in managing challenging scenarios
• A keen willingness to learn and proactively engage in a fast paced, dynamic tea