Assistant Community Manager

at  FirstService Residential

JOB OVERVIEW:

As an Assistant Community Manager, you’ll be responsible for direct oversight of certain areas of the management of the assigned community, reporting at all times directly to the General Manager.

SKILLS & QUALIFICATIONS:

• Minimum of 3 years management experience, preferably in property management
• Experience working on multiple projects at a time
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent word processing, mathematic and computer skills required
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

• Directly oversees all Management Office administrative staff, Front Desk Services (Doorpersons and Concierge) and Security along with the onsite supervisor for the outsourced company.
• Responsible for directing the Administrative Assistant in preparation of Board of Directors meeting packages as well as posting of meeting agendas.
• Daily supervisory level inspections in conjunction with the General Manager and Facilities Director, including grounds, lobbies, hallways, garage, spa, etc.
• Vendor and service provider interaction daily to ensure that goods and or services are being received per contracts in place.
• Otherwise assist the General Manager in the oversight of all aspects of the operations at The Galaxy as necessary.
• Be available for weekday committee meetings or other events as well as be available to return to the property in the event of an emergency as determined by the General Manager.
• Serve as the primary on-site person responsible for the oversight of the operation of Management information systems, including First Service Connect or similar system.
• In the absence of the General Manager, serve as the person responsible for oversight of all of the administrative staff where appropriate.
• Coordinate outsourcing for various repairs that do not fall under the purview of the Facilities Director.
• In conjunction with the General Manager and Facilities Director, where appropriate collect and present bids for repair and replacement of certain non-mechanical items.
• Facilitate resolution of resident complaints.
• Administer and facilitate all security surveillance repairs, replacements and installations.
• Publish Weekly Update for the community.
• Maintain community website.
• Facilitate internal communication as required and direct the maintenance of office files.
• Responsible for formatting and timely posting of all meeting agendas.