Assistant Community Manager

at  FirstService Residential

JOB OVERVIEW:

The Assistant Community Manager in the San Ramon office supports the Community Managers with assigned portfolio in all aspects of running the Association. The associate interfaces with vendors related to security patrol, landscape maintenance, and office administration. They answer resident questions, resolve issues, and plan and support community activities. Knowledge of Excel and Word will aid in the completion of various administrative duties and reports. A professional appearance, and a friendly, helpful demeanor is required.
Compensation: $23-25/hr

SKILLS & QUALIFICATIONS:

• Ability to work with strong personalities and possess strong internal/external customer relation skills.
• Ability to communicate effectively with all levels of Management, Associates, Members and others.
• Works well under pressure and in a fast-paced environment.
• Demonstrates attention to detail and displays exceptional organizational and time management skills.
• Is able to work independently, prioritize daily workload, multi-task, and monitor progress for the successful completion of projects.
• Be flexible, able to take direction, offer valuable input, communicate effectively, and work as a team.
• Sees tasks and assignments through to resolution.
• Strong ethical practices.
• Excellent attendance and punctuality.
• Possess excellent written and oral communication skills and is proficient in English; other languages are a plus.
• Effectively communicate with the Board, Homeowners, or Visitors through written and verbal correspondence.
• Demonstrates awareness of variables which could affect associate retention and/or morale.
• Proficient in Microsoft Office applications at an intermediate level; including MS Word, Excel, PowerPoint, Outlook, and Publisher.

EDUCATION & EXPERIENCE:

• Must have a minimum GED or High School Diploma; two (2) year or four (4) year college degree preferred.
• Community Management experienced preferred.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to effectively place and receive telephone calls, use voicemail system, and copy/fax machine.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Must have finger dexterity for typing/using a keyboard.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

YOUR RESPONSIBILITIES:

• Take client calls and address issues within 24 hours.
• Produce requested reports and assemble Board Packets in a clean, orderly, and professional fashion.
• Provide “Buddy System” backup for Front Desk Staff during rest periods, lunch breaks and absences.
• Consistent use and maintenance of Connect.
• Coordinate move in orientations as required. (Welcome Binders)
• Transcribe and type documents and letters as required.
• Fax and/or scan and email documents as requested.
• Update and generate all required association and management reports.
• Coordinate and process all required meeting minutes, compliance letters and monthly newsletters. Upload to Connect and SmartWebs.
• Coordinate all meeting logistics as required.
• Coordinate resident events as requested.
• Manage and process all income as required.
• Monitor and address resident violations as required.
• Act as backup when CM is on vacation, sick days, or out of office.
• Organize and maintain all homeowner and administrative files & perform annual association file cleanout in accordance with company standardized hard copy and electronic system.
• Assist CM in administrative duties as required.
• Maintain an organized workspace.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Standards of Operation.
• Make payroll entries each day in accordance with employee handbook.
• Must perform all Front desk/Customer Service Representative responsibilities as required.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to effectively place and receive telephone calls, use voicemail system, and copy/fax machine.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Must have finger dexterity for typing/using a keyboard