Assistant Director for Strategies, Staffing and Systems Management

at  California State University

Job no: 538207
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)

JOB SUMMARY

Under the general direction of the Senior Director, University Housing Services the Assistant Director of Strategies, Staffing & Systems Management is responsible for the development and management of residential management and locking database. This work includes analyzing the needs of the department and structures resources to manage workflow processes including but not limited to electronic system modules, electronic access systems, hiring, and onboarding. The position leads recruitment efforts including chairing search committees, managing searches, and assisting other search committees. The position also lead professional development efforts, training, policy development and documentation of policies, processes and protocols.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent written and oral communication skills
• Ability to develop tactical plans, and prioritize and organize projects to meet deadlines
• Ability to perform complex tasks involving independent judgment, and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations
• Ability to identify, develop, and coordinate plans for use of resources and to define procedures for ongoing administration and maintenance
• Experience in operations and systems analysis; ability to interpret and evaluate results to develop and/or recommend new or revised policies
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating challenges
• Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies
• Analytical, evaluative, and objective critical thinking skills and the ability to effectively summarize and present information
• Working knowledge of various software applications to include word processing, presentations, and spreadsheets and databases
• Ability to communicate with constituents in a professional and respectful manner

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Education, Business, Human Resources, Sociology or a related field
• Three years full time professional experience
• Project management experience
• Database experience
• Experience hiring and onboarding full time professional staff
• Policy development experience
• Experience working in an educational setting

PREFERRED QUALIFICATIONS

• Five years full time professional experience
• Experience coordinating department projects from development to implementation
• Experience working with housing database systems
• Experience working with locking database systems
• Experience coordinating search processes and chairing search committees
• Experience working in a higher education setting
• Experience facilitating staff training and development
• Experience creating and developing policies

• Manages StarRez database system modules, reports, dashboards and Web Portal including but not limited to room inspection forms, reports, student employment applications, and other system database modules
• Manages S2 and Doormacaba locking database systems including but not limited to residential access upload, access permissions, access settings, etc.
• Designs resources including but not limited to user guides, digital walkthroughs, etc. to assist database users with utilization of StarRez and S2 and Doormacaba locking database systems
• Analyzes and evaluates efficiency of systems providing innovative solutions as fit
• Facilitates staff trainings necessary for efficient and effective database user experience
• Designs professional recruitment framework and resources for departmental recruitment processes
• Facilitates professional staff recruitment processes including but not limited: chairing search committees, application processes, candidate interview experience, selection meetings, etc.
• Guides the review, documentation and implementation of policies and procedures; coordinate submission of policies to the appropriate administrators for review and approval.
• Ensures policies are documented in a timely manner, accessible format, consistent, and compliant with university requirements; maintains a schedule for the routine review and revision of existing policies
• Leads coordination of department professional development and staff training
• Develops liaison relationships with other Student Affairs and University departments to coordinate efforts where appropriate.
• Develops and sustains cooperative working relationships in a diverse environment