Assistant Director of Sales

at  Mandarin Oriental Hotel Group

Position: Assistant Director of Sales (Full time #539040)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Responsibilities:

• Be a support to the Director of Business Travel in training programs to improve sales efficiency and staff development. Ensure regular enhanced job and product knowledge through regular updates and site visits. To ensure that the Sales team is able to imbibe, articulate and communicate with flair, the overall ethos of the product and service
• Assist the Director of Business Travel in directing the activities of the proactive team when required. Be the second person accountable of the overall successful functioning and create a dynamic and result orientated team which continuing to embrace the practices of LQE both in terms of internal and external orientation
• Coaches, mentors and gives feedback to the Business Travel Team for better improvement
• Identifies new or existing markets/accounts that meet hotel’s sales strategy. Feeds Director of Business Travel with new entrants, trends and opportunities which could further enhance the potential for the hotel
• Is accountable for the targets and goals set in his/her area of responsibility; as well as in guiding the team towards achieving theirs
• Understands and is familiar with the fundamentals of assigned accounts. Ensures through personal intervention that the account managers and decision makers, bookers and product managers are aligned and in constant touch and exposed to the hotel. Personal visits regularly to the various accounts in order to further cement relationships
• Assist to drives/manages Business Travel team production and ensuring increased customer loyalty
• Assist to manage and leads Business Travel team by monitoring prospective new business through phone solicitation, outside calls, customer visits to hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research
• Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance
• Spends majority of time in face-to face customer interactions outside of the hotel with team and for assigned special account

Advertised: 15 Apr 2024 Singapore Standard Time

• Be a support to the Director of Business Travel in training programs to improve sales efficiency and staff development. Ensure regular enhanced job and product knowledge through regular updates and site visits. To ensure that the Sales team is able to imbibe, articulate and communicate with flair, the overall ethos of the product and service
• Assist the Director of Business Travel in directing the activities of the proactive team when required. Be the second person accountable of the overall successful functioning and create a dynamic and result orientated team which continuing to embrace the practices of LQE both in terms of internal and external orientation
• Coaches, mentors and gives feedback to the Business Travel Team for better improvement
• Identifies new or existing markets/accounts that meet hotel’s sales strategy. Feeds Director of Business Travel with new entrants, trends and opportunities which could further enhance the potential for the hotel
• Is accountable for the targets and goals set in his/her area of responsibility; as well as in guiding the team towards achieving theirs
• Understands and is familiar with the fundamentals of assigned accounts. Ensures through personal intervention that the account managers and decision makers, bookers and product managers are aligned and in constant touch and exposed to the hotel. Personal visits regularly to the various accounts in order to further cement relationships
• Assist to drives/manages Business Travel team production and ensuring increased customer loyalty
• Assist to manage and leads Business Travel team by monitoring prospective new business through phone solicitation, outside calls, customer visits to hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research
• Develops marketing intelligence: new product ideas, competition activities, new customer trends and performance
• Spends majority of time in face-to face customer interactions outside of the hotel with team and for assigned special accoun