Assistant Directorate Manager Outpatients

at  Tameside and Glossop Integrated Care NHS Foundation Trust

Oversee the operational management of the administration function within the outpatient reception administration services. Work as part of the Management Team to ensure sound administrative processes are in place to support the clinical teams to achieve operational objectives in an efficient and effective way. Support the manager and staff to review, develop and implement processes and systems using LEAN methodologies. Support administration staff to take forward new initiatives/projects within the team and Trusts working practices e.g.
training programmes, task and finish groups, LEAN principles and service developments. Be able to demonstrate a high level of communication, mediation and negotiation skills to lead effective discussions where information can be conveyed which may cause potential conflict. Manage and prioritise workloads, using your own initiative and working without direct supervision although under the guidance of theDeputy Directorate Manager. Day-to-day management of team including appraisal and objective setting, recruitment and retention.
Be able to train and develop the administrative teams in terms of their knowledge and IT capability. Be able to deputise for the Deputy Directorate Manager as required. This will include dealing with queries from both clinical and admin and clerical staff, the completion of urgent tasks and where possible the resolution of urgent issues. Be an experienced natural leader who is a team player, demonstrates the ability to lead, motivate, support and develop employees to enable contribution to business goals and objectives.
Excellent interpersonal, organisational skills and attention to detail are required for this position. Line management experience iscrucial for this role. For further information relating to this role, please see the job description

Please refer the Job description for details