Assistant, Employer Incident Reporting & Claims

at  Fraser Health

Salary range: The salary range for this position is CAD $28.01 - $28.01 / hour Why Fraser Health?:
Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.
We have an exciting Part Time opportunity for a Assistant, Employer Incident Reporting & Claims to join our team.
Are you a highly skilled Call Center Representative, with experience managing a large volume of inbound and outbound calls? Are you looking for an opportunity to leverage your skills and experience in a way that aligns with your values of service and contribution, while also rewarding you with comprehensive benefits, wage, and life-work balance? We are looking for you!
As the ideal candidate, you are a quick learner who can memorize scripts and adapt them when issues arise during a call; understand the importance of meeting qualitative and quantitative targets for yourself and your team; and demonstrate strong problem-solving abilities and the ability to handle difficult situations, emotional callers, and sensitive details calmly. You have or are able to set up a home office that meets confidentiality and ergonomic requirements. You will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for health authority employees across BC, primarily focused on conducting phone interviews regarding workplace incidents, injuries, and exposures in order to meet WorkSafeBC regulation and Occupational Health & Safety best practices. You are a vital part of the process, gaining the details and information required to launch the Employer’s Report of Injury to WSBC, the investigation by the employer, and connect the employee with supportive resources. As the voice of, and often first point of contact for, provincial health authority incident reporting, you must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping people and truly making a difference in their workplace experience.

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All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Detailed Overview:
On behalf of the FHA, VIHA, VCH, PHSA, PHC, BCCSS, NHA, IHA, and BCEHS responsible for interviewing employees utilizing contact centre software and multichannel applications to obtain required details regarding incidents/exposures/near misses and enters information into into the respective Health Authorities’ Workplace Health Indicator Tracking and Evaluation (WHITE) database system ensuring the information is complete. Initiates incident investigation as per WorkSafeBC (WSBC) regulations and processes incident report for preparation of the Employer’s Report of Injury or Occupational Disease for submission to WSBC.
Acts as a resource and contact for internal and external inquiries to the Workplace Health Departments within each Health Authority; provides contact information regarding early intervention and refers as appropriate in accordance with established procedures. Compiles and maintains statistical data; produces and distributes summaries, reports and tracking sheets.

Responsibilities:

• Interviews employees to obtain details of the incident/exposure/near miss and enters information into the respective Health Authorities’ WHITE database system.
• Gathers information from the employee and/or Manager and verifies information such as job description, position status, location and description of incident/exposure/near miss to complete the incident report.
• Responds to calls from employees regarding incidents/exposures/near misses and contacts employees utilizing contact centre software and multichannel applications, in response to various notification systems and requests by WSBC for outstanding Employer’s Report of Injury or Occupational Disease.
• Assists in preparation of the Employer’s Report of Injury or Occupational Disease according to WSBC regulations.
• Notifies Managers, Investigators and local Workplace Health team members within the appropriate Health Authority of reported incidents/exposures/near misses for follow up activities including escalation alerts for safety teams in accordance with established procedures.
• Ensures information in each Health Authority’s WHITE database is complete including documenting all interactions, call recording identification numbers, and relevant charting. Updates the information as required.
• Acts as a resource and contact for internal and external inquiries to the Workplace Health Departments within each Health Authority for information and/or assistance; provides contact information regarding early intervention resources such as Critical Incident Stress Management (CISM), Employee & Family Assistance Program (EFAP) and Early Intervention Program (EIP) and refers as appropriate in accordance with established procedures.
• Refers injured/ill employees to the appropriate Health Authority Disability Management Resources, Safety Resources and/or Occupational Health Nurses in accordance with established procedures.
• Compiles and maintains statistical data; produces and distributes summaries, reports and tracking sheets using various software applications such as word processing, spreadsheet and database software. Maintains electronic filing systems to fulfill required needs.
• Performs other related duties as assigned.

Qualifications:

EDUCATION, TRAINING & EXPERIENCE

Grade 12, graduation from an approved program in medical transcription and one year’s recent, related experience or an equivalent combination of education, training and experience.

SKILLS AND ABILITIES

• Ability to keyboard at 50 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

• Interviews employees to obtain details of the incident/exposure/near miss and enters information into the respective Health Authorities’ WHITE database system.
• Gathers information from the employee and/or Manager and verifies information such as job description, position status, location and description of incident/exposure/near miss to complete the incident report.
• Responds to calls from employees regarding incidents/exposures/near misses and contacts employees utilizing contact centre software and multichannel applications, in response to various notification systems and requests by WSBC for outstanding Employer’s Report of Injury or Occupational Disease.
• Assists in preparation of the Employer’s Report of Injury or Occupational Disease according to WSBC regulations.
• Notifies Managers, Investigators and local Workplace Health team members within the appropriate Health Authority of reported incidents/exposures/near misses for follow up activities including escalation alerts for safety teams in accordance with established procedures.
• Ensures information in each Health Authority’s WHITE database is complete including documenting all interactions, call recording identification numbers, and relevant charting. Updates the information as required.
• Acts as a resource and contact for internal and external inquiries to the Workplace Health Departments within each Health Authority for information and/or assistance; provides contact information regarding early intervention resources such as Critical Incident Stress Management (CISM), Employee & Family Assistance Program (EFAP) and Early Intervention Program (EIP) and refers as appropriate in accordance with established procedures.
• Refers injured/ill employees to the appropriate Health Authority Disability Management Resources, Safety Resources and/or Occupational Health Nurses in accordance with established procedures.
• Compiles and maintains statistical data; produces and distributes summaries, reports and tracking sheets using various software applications such as word processing, spreadsheet and database software. Maintains electronic filing systems to fulfill required needs.
• Performs other related duties as assigned