Assistant Executive Housekeeper / Executive Housekeeper

at  Mandarin Oriental Hotel Group

Position: Assistant Executive Housekeeper / Executive Housekeeper (Full time #539722)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

• Planning and coordinating all department objectives to their needs.
• Liaise with other senior staff / Department Heads on Housekeeping matters and handle complaints or issues which concerning Housekeeping.
• Inspect VIP rooms to ensure that they are aligned with the desired standards.
• Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to stipulated standards.
• Maintain periodical inventories of all Housekeeping equipment and linens.
• Evaluate the cleaning requirements of the Hotel, plan and initiate special cleaning assignments through delegation, organization and control.
• Establish and document the standards of Housekeeping, drive trainings or orientation sessions to inculcate such standards.
• Conduct bi-weekly / monthly meetings with Managers and Supervisors to check on work progress and resolve work issues on the operation front.
• Recommend improvements in hotel policies where there are opportunities for improving services, maximizing incoming revenue and reducing costs when possible without comprising on quality standards.
• Prepare yearly budget for the Department in relation to expenses and provision for capital expenditures.
• Be involved in reviews of repair & maintenance issues, and coordinate with Engineering on a high level, ensuring all rooms are in good condition for the inventory.
• Oversee renovation programs/plans according to specifications of requirements.
• Inspect the work of outsourced contractors and ensure that such work conform to the specified standards.
• Review housekeeping expendable items and assets with Material Management Manager and jointly use suppliers/vendors on products/services.
• Evaluate and complete Annual Performance Appraisal Exercise, establishing training and developmental needs for direct reports and overall department.
• Interview shortlisted candidates and select most suitable candidate for the role.
• Responsible for the timely documentation and discipline of staff members in accordance with progressive coaching and counselling policy.
• Support company’s philosophy and culture through the use of Departmental Legendary Quality Experiences (LQE), LQE Pillars and Guiding Principles to ensure Guest Satisfaction and the achievement of our Mission Statement
• Any other duties which may be assigned from time to time by the Superior.
  Advertised: 07 Jun 2024 Singapore Standard Time
  Applications close: 07 Aug 2024 Singapore Standard Tim