Assistant Facilities Manager

at  CBRE

EXPERIENCE REQUIRED:

• Strong experience in an FM or related services environment
• Good knowledge of Facilities Management SLA’s / KPI’s
• Experience in dealing with suppliers / contractors
• PC literate – Microsoft suite
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethic
• Team player mind-set
• Ability to work to pressured deadlines and take on challenges when required

ROLE SUMMARY:

• Ensure all vendors deliver services in line with the contractual obligations
• Resolve any supplier issues directly with vendors
• Responsible for client presentation areas
• Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels
• Notate and report all findings in a monthly report
• Raise Purchase Orders and process / endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs
• When required, escalate any emergencies connected with the facilities or equipment
• Co-ordinate access of Vendors with assistance from client security team
• Ensure office equipment is in working order and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning Vendor
• Assist in keeping FM Location Operational Manual and Playbooks up to date
• Ensure a professional / courteous working relationship is maintained with the Landlords and their representatives
• Responsibility for the continual development of the FMC
• Ensure all kitchens are fully stocked with provisions and any shortfalls are identified
• Setting of targets and training for the FMC
• Ensure that all vendors passes are returned to client and NDA’s are completed / filed
• Manage client expectations around cover for client events and specific requirements
• Identify service shortfalls and bring to the attention of the CBRE leadership team
• Ensure that all PPM’s are carried out as scheduled
• Manage the outsourced postal service; Manage the courier service and relationship for the client