Assistant Floor Manager

at  The Gold Coast Convention and Exhibition Centre

INTRODUCTION:

Would you like to work with some of the most experienced and passionate event professionals in Australia?
At the Gold Coast Convention and Exhibition Centre (GCCEC), we are committed to providing an excellent experience for every person who visits our venue. Join Australia’s best business event venue and become part of our world-class team that creates memorable entertainment experiences as it brings some of Australia’s most exciting events to life.

DESCRIPTION:

You will be responsible for servicing our world class events - including the management of banquets, exhibitions and tradeshows, entertainment and award winning food and beverage service. The team of AFM’s ensures that the clients’ expectations are delivered with a “can do” attitude by providing an environment that is inspirational and adaptable.

KEY AREAS OF RESPONSIBILITIES INCLUDE:

Day-to-day management of operations ensuring customer service standards are maintained and leadership and direction is effectively provided to all event team members
Planning the events in consultation with key stakeholders
Liaising with clients about the details of their events
Ensuring compliance of the Responsible Service of Alcohol policy within all catered functions
Delivering pre-event briefings to team members
Employee relations management
Ensuring all team members are working safely and observing safety policies and procedures

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

Previous leadership experience in a large banqueting/food and beverage environment
Previous experience in coordinating exhibition/tradeshow style catering
Experience in managing, motivating, leading and providing direction to a large team 100 +
Current RMLV Certificate and Licence or the ability to quickly acquire, coupled with experience in the management of RSA in a large venue.
You will have previous experience in developing and maintaining customer service standards, excellent organisational, time management and interpersonal skills, the ability to multitask while maintaining a calm and efficient demeanour. You will be impeccable in your personal presentation and the ability and desire to instil this in team members.
This is a fabulous opportunity for an ambitious and dedicated hospitality professional looking to specialise in events and lead large teams to success. You will need to be available to work a rotating roster including days, nights and weekends.