Assistant Food & Beverage Manager, Farm & Fire

at  Pursuit Collection

What will be your daily pursuit?:
Ensures the smooth running of the day-to-day operations for Farm & Fire, special events and all banquets

What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

• Supervise staff and ensure that customer expectations are always exceeded
• Continuous improvement of guest and employee experiences, create the “WOW” experience
• On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible
• Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef
• Assist in the recruitment, training and daily management of staff
• Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
• Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices
• Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
• Maintain employee records to ensure all have pro-serve & food safe
• Assist in achieving the revenue and profitability targets
• Build a high functioning and positive team
• Follow and improve standards based on guest needs and wants
• Attention to detail: train the team to see Farm + Fire from a guest’s perspective
• Demonstrate positive body posture and language
• Daily reports on promos, unsatisfied guests and feedback
• Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’

What skills and experience do you need for this job?:

• 5+ years of experience in the food and beverage industry
• Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset
• Experience building relationships and working on teams across all levels of an organization
• Proven track record in maintaining a high level of standards within the organization on and off the floor
• Effective communicator and able to implement and uphold service standards
• Driven to fostering a team building environment and creating positive guest experience
• An eye for detail and quality
• Shows leadership in a positive, calm, consistent & focused manner
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

• Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing:

• Supervise staff and ensure that customer expectations are always exceeded
• Continuous improvement of guest and employee experiences, create the “WOW” experience
• On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible
• Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef
• Assist in the recruitment, training and daily management of staff
• Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
• Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices
• Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
• Maintain employee records to ensure all have pro-serve & food safe
• Assist in achieving the revenue and profitability targets
• Build a high functioning and positive team
• Follow and improve standards based on guest needs and wants
• Attention to detail: train the team to see Farm + Fire from a guest’s perspective
• Demonstrate positive body posture and language
• Daily reports on promos, unsatisfied guests and feedback
• Help support all areas within the Hotel – keeping in mind ‘one guest – one experience