Assistant Front Office Manager

at  Fairmont

Company Description
Inspiring and engaging. As a Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
  Additional Information

• Support the Front Desk Manager with all aspects of the Front Desk department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Complete mangerial tasks such as scheduling, payroll, performance management & coaching
• Ensure, all service standars and procedures are adhered to
• Actively seek feedback to futher enhance day to day operations.
  Qualifications