Assistant Front Office Manager - Franchised

at  Marriott International Inc

Job Number 24093594
Job Category Rooms & Guest Services Operations
Location Aloft Singapore Novena, 16 Ah Hood Road, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, HH Properties Pte Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB REQUIREMENTS

• Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.
• Front Desk & Guest Loyalty Associates’ performance, training needs analysis, motivation and discipline, development progress and well-being.
• Reviewing guests’ feedback to ensure all concerns are resolved, and establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by showing great example to the team.
• Establish, revise, and improve on the Front Office SOPs and P&P by easing the processes for our associates and improving our customer’s lives.
• Revise and analyze all monthly Front Office reports (include daily cashiering & master accounts) prepared by Supervisors to ensure accuracy and justify with solid facts.
• Work closely with other departments in resolving challenging guest’s issues and concerns efficiently and maintain the upkeep of the property.
• Perform supervisory or executive functions such as assisting in work related to the strategies / policies the department.
• Provides feedback to employees based on observation of service behaviors.
• Functions in place of the DOFO in his absence.
• Participates in department meetings.

Please refer the Job description for details