Assistant Front Office Manager

at  Marriott International Inc

Job Number 24047137
Job Category Rooms & Guest Services Operations
Location Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Assistant Front Office Manager, opportunity awaits.

POSITION SUMMARY:

Assist the Front Office Manager with all aspects of departmental operations, making business decisions which will engage and inspire our guests
Manage day-to-day operations and ensure the quality and standards of the hotel are met
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Plan and execute team building activities so associates feel valued for their contributions
Be a dynamic and thoughtful leader by empowering and supporting your team
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

Please refer the Job description for details