Assistant Front Office Manager

at  Marriott International Inc

Job Number 24091584
Job Category Rooms & Guest Services Operations
Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

After two internal promotions we are excited to share that we are recruiting for an Assistant Front Office Manager to help the Front Office Manager lead the team at the Delta Hotels by Marriott Liverpool City Centre Hotel.

EDUCATION AND EXPERIENCE

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  In addition to a £26,500 annual salary and bonus scheme we will support you in and out of the workplace by offering;

THE ROLE

Assists the Front Office Manager with managing the front office functions and staff on a daily basis. Areas of responsibility include Front Desk, Switchboard Operations, Concierge/Guest Services and Nights. As a department head, directs and works with managers and associates to successfully execute all front office operations including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.

ADDITIONAL RESPONSIBILITIES

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in their absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.