Assistant General Manager - Discovery Resorts – Rottnest Island

at  Discovery Resorts

• Fantastic package on offer - quarterly/annual bonus scheme!
• Live and work on the iconic Rottnest Island!
• Manage and help grow our high performing hospitality team!

ABOUT US

Nestled into the sand dunes in one of the most relaxed and breathtaking coastal locations in Australia, Discovery Parks is bringing to life Rottnest Islands first glamping experience. Featuring 83-luxury tents across several service levels, a resort style pool and Pinky’s Rottnest Island offering inside and outside dining areas with spectacular views.
Discovery Resorts - Rottnest Island is where our guests can re-imagine the great Australian family holiday, disconnect from the world, enjoy freedom, space, and discover what really matters.
At the heart of Discovery Parks are happy people: happy customers and happy staff. We are building a passionate, adaptable, high-performance team that works together to help our customers discover what matters.

SKILLS & EXPERIENCE

• Demonstrated experience in tourism accommodation management e.g. remote accommodation, resorts, etc.
• Strong leadership skills in managing several heads of departments, including accommodation and food & beverage operations
• Demonstrated success with financial analysis, planning and control
• Strong background in all facets of operations - F&B, Front Office & Housekeeping departments
• Good communication on policies, procedures, processes and change management
• Proactive approach to guest satisfaction, experience and feedback
• Have the ability to build strong relationships with suppliers and all internal & external stakeholders
• Experience with leading a team in a remote hospitality tourism setting

QUALIFICATIONS

• 2-3 years experience in an Assistant General Manager/Assistant Manager/Primary Manager in a smaller tourism accommodation business.
• Relevant tertiary qualifications in Tourism/Hospitality Management/Business Management (desirable)
• First Aid Qualification
• Working with Children’s Check
• Responsible Service of Alcohol
• Food Safety Supervisor
• Manual C drivers licence
• Occupational Health and Safety (highly regarded)

THE ROLE

The Assistant General Manager plays a pivotal role in driving operational efficiency and effectiveness. Collaborating closely with the General Manager, they leverage extensive experience to lead a team of up to 100 members during peak periods, ensuring an exceptional guest experience is consistently delivered.

KEY RESPONSIBILITIES

• Delegate responsibilities to Department Heads, overseeing and aiding in performance management.
• Contribute to the recruitment and selection process.
• Assist the General Manager in supervising overall operations, with a particular focus on Food and Beverage.
• Support the General Manager by maintaining a complementary work schedule.
• Nurture strong connections with both staff members and department heads.
• Aid Management in monitoring financial aspects, including end-of-day balancing, accounts payable, and stock.
• Champion a customer-centric approach, embodying the Resort’s brand and setting an example of behavior, attitude, and actions aligned with the Discovery Way standard.
• Address and resolve guest complaints, oversee service recovery, and monitor guest feedback.
• Assist in upholding Resort health and safety standards, as well as brand guidelines.
  Please note: This is a live on island position in staff accommodation.