Assistant General Manager - Mews House Mayfair, Central London

at  Soho House Co

WHO WE ARE…

We are a collection of members’ clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

THE ROLE…

At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimise performance and profitability.

MAIN DUTIES…

• Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
• A strong understanding of product from food and drink to accommodation.
• Implementing, overseeing and understanding the commercial viability of your business.
• Effective hands-on day to day management and problem solving both front and back of house operations.
• MNE overview, understanding, direction and strategy.
• Effective communication with internal and external stake holders.
• Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
• Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.
• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
• Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
• Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager