Assistant General Manager | Papakea Resort

at  Columbia Hospitality Inc

Let’s start off with the most important part-what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Cellphone Allowance
• Incentive Eligible

The Brass Tacks

• Supervising procedural aspects of the front office (Including Front Desk, Reservations, Administration), maintaining a presence during peak traffic periods.
• Ensuring resident, guest, and team member needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Oversees security department ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members across security and front office.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying residents and guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Adhering to the annual budgeted expenses
• Ensure that all team members provide residents and guests with exceptional services
• Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of front desk concierge, housekeeping and maintenance professionals
• Able to work into the evening, nights, weekends and holiday’s as required
• Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
• Respond to after-hour calls as necessary
• Reports and addresses unsafe conditions in accordance with processes contained in the emergency procedure manual
• Provides overall direction, coordination and leadership for multiple departments in the property
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines.
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Conducts administrative tasks related to recruiting, hiring and onboarding new team members
• Works together with the P&C Business Partner to manage employee relations, leaves of absence and workers compensation claims
• Performs accounting related tasks including, but not limited to, cash/checks deposits, payments, monthly petty cash report, etc.
• Participates in regular owner association meetings to provide department updates, document concerns, transcribe meeting minutes, and able to provide motions based on board members desires during the AOAO meetings.

The Nitty Gritty

• At least 3 years progressive experience in a leadership role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.