Assistant Guest Experience Manager

at  Parkdean Resorts

Your career, your way. Join our fantastic reception team as Assistant Guest Experience Manager.
Are you an empathetic people person looking for a career with a little more life? Join our reception team where guest experience comes first and creating amazing memories is second nature.

As our new Experience Extraordinaire, you’ll be a smooth operator and a great role model, providing a seamless and memorable experience for our guests. This means:

• Being the voice of the guest and bringing to life the guest experience in order to improve customer experience, feedback and performance.
• Supporting the team to ensure guest experience targets are met.
• Supporting the development and training of the experience team.
• Managing the telephones during operational hours.
• Ensuring that all gas and electrical testing is carried out within the agreed timescale.
• Working in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.