Assistant Housing Officer

at  Churches of Christ

ABOUT US

Churches of Christ has been there for thousands of Australians who have needed our compassion and care for 140 years. Our team of 4000 is helping to build communities across Queensland where people are enabled to live hope-filled, meaningful lives.
We are tremendously proud of the work our team does in our services. We provide the support, training, and flexibility so you can focus on caring for our residents, giving them personalised support and attention.
To find out more about our mission, vision, and history head to our website.

THE IMPORTANCE OF THIS ROLE

The Assistant Housing Officer is responsible for providing administrative assistance and support in the delivery of tenancy and property management services within the Housing Programs team. You will be a main point of contact for our clients on the Gold Coast. This role is 25 hours per week, school hours are available.

THIS IS A FIXED TERM ROLE WITH THE APPROXIMATE END DATE OF LATE JUNE 2024.

As part of your daily tasks you will:

• Conduct client interviews, process eligibility assessments, and provide referral to appropriate support
• Primary response to client enquiries; provide information on regional housing and homelessness services.
• Undertake property inspections, identify maintenance issues, and produce condition reports.
• Provide support and assist housing officers to effectively deliver client services and provide back-up support as required.
• Contribute to tenant participation initiatives through the preparation of tenant newsletters and community events and support tenants with feedback and complaints processes.
• Respond to property and tenancy enquiries including maintenance requests, rent payments, tenancy breaches and complaints.
• Maintain tenant and property records in accordance with compliance requirements and produce reports on rent payments and tenancy matters.

To thrive in this role your skills knowledge and experience ideally include:

• Certificate IV in social housing or an equivalent level of expertise and experience.
• Demonstrated knowledge and understanding of tenancy legislation.
• Knowledge and understanding of the social housing sector.
• Current driver’s licence