Assistant Manager, Customer Service

at  StashAway

Assistant Manager, Customer Service
As an Assistant Manager, Customer Service at StashAway (based in Malaysia), you will be responsible for delivering our service promise to our clients across all our countries, namely Singapore, Malaysia, Thailand, Hong Kong, and UAE. You will lead a team of ~15 customer service representatives across these 5 countries and ensure the delivery of exceptional service through effective resource management and KPI tracking. The ideal candidate will have prior experience managing a team in a fast-paced, and regulated environment in the financial industry and possess expertise in Zendesk or similar customer service platforms.

REQUIREMENTS

• At least 8 years of experience in customer service within a financial regulated organization (e.g. Banks, Insurance, Payments, etc).
• Led a team of at least 10 team members for a minimum of 2 years.
• Strong understanding of customer service and operational processes, investment products and high level financial markets trends.
• Strong data & analytics, organizational, and project management skills.
• Proficient in Zendesk or an equivalent customer ticketing system.
• Strong verbal and written communication abilities.
• Ability to work in a cross functional team with a diverse group of stakeholders.
• Comfortable working in a fast-paced, dynamic environment.
• Experience/ track record of improving customer services & performance
• Familiar with vendor management and conduct due diligence to assess vendor credibility and performance

Please refer the Job description for details