Assistant Manager

at  Eggspectation Timonium

The Assistant Manager provides leadership and assistance to ensure that all team members are guest-focused, team-focused, and community-connected. They will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.

EDUCATION/TRAINING/EXPERIENCE:

• Must possess proper food handlers and alcohol dispensing certifications (if required by law).
• Valid driver’s license.
• Satisfactory criminal history.
• General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety, and security systems and procedures, and computer operations.
• Good people management skills, communication, and listening skills. Must be flexible and adaptable to change.
• Demonstrated time management and organizational skills.
• Must be self-motivated, detail-oriented, and have a passion for teaching others.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays.
• Work as a contributing member of a team.
• Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.

• Creates dining experiences worth celebrating that demand loyalty.
• Ensures that all Managers and Team Members are guest focused first, and display hospitality skills consistently such as 100% Manager table visits, big hellos, big goodbyes, etc.
• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling, and performance management functions meet or exceed company specified criteria.
• Conducts Team meetings/Huddles/Shift Lead meetings as a form of communication and training.
• Utilizes all compliance systems, manager tools, and procedures both in a timely manner and with integrity (including but not limited to SOPs, restroom checks, ticket trackers, line checks, and guest check audits) to ensure proper shift execution.
• Conducts administrative manager functions as needed
• Maintains high cleanliness standards
• Helps to ensure adherence to ServSafe Alcohol, Food, and HACCP standards.
• Assists in the rollout of new company programs, policies, and procedures as requested.
• Leverages compliance/feedback tools (GEM, QSCs, Mystery Shop feedback, etc.) in order to improve overall restaurant performance.
• Ensures adherence to company-specific systems, tools, and procedures for proper shift execution by all Team Members and Managers.
• Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses), through the current management team.
• Ensures acceptable overall labor results; approves all department schedules to ensure acceptable overall labor results and guest satisfaction