Assistant Manager - Fraser Street

at  Discovery Parks

• Located in the beautiful sunny Queensland town of Hervey Bay
• Attractive Salary + Super + Accommodation + Utility bills + Bonus scheme
• Great opportunities for growth and development in park management

ABOUT US

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G’day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks, Fraser Street in Hervey Bay is located a short stroll to the ocean. This subtropical 8 acre property offers Deluxe safari tents, a range of deluxe and superior cabins, powered and ensuite caravan sites. The great facilities on offer ensure this property is busy throughout the year with many guests returning on a regular basis.

SKILLS & EXPERIENCE

We are looking for an individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager’s absence.

• Demonstrated skills and experience in hospitality/accommodation management
• Experience in team leadership, training and development
• Strong computer skills with experience with RMS or similar reservations systems
• Excellent communication and interpersonal skills, with a customer-centric approach
• A flexible attitude to work, and work hours (including weekends and after hours)
• Genuine passion for delivering exceptional Guest experience

This role offers a unique opportunity to join a dynamic team, ensure exceptional guest experiences, and contribute to the success of our growing business.

Your responsibilities will include but are not limited to:

• Assist in day-to-day operations of the property, including attending to after hours call outs
• Front office operations including guest check in/out, reservations and account reconciliation
• Provide an exceptional guest experience, responding promptly to guest enquiries
• Support and motivate the team, fostering a positive work environment
• Ensure compliance with health, safety requirements, maintaining a safe and secure environment for guests and staff
• Assist in marketing efforts to attract new guests and promote the park’s amenities and services.
• Build positive relationships with guests and local communities