Assistant Manager

at  HSBC

Job description
Why join us?
Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; GC, DCC, FA, GTFS and BOSS, across 25 countries where Securities Services operates.

WHAT ADDITIONAL SKILLS WILL BE GOOD TO HAVE?

• Very good written and verbal English language skills
• Excel knowledge, short keys, basic formulas
• Good negotiation and influencing skills
• Basic knowledge of the HSS business will be an added advantage.

WHAT YOU WILL NEED TO SUCCEED IN THE ROLE:

• HSS is a high risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.
• Ensure invoices are prepared in a timely, accurate and to the standards agreed.
• To continuously provide high quality processing services to achieve maximum customer satisfaction within the specified Service Level Agreements.
• Ensure completion of processing tasks in accordance with established procedures and standards.
• Demonstrates ways to improve customer service, increase productivity and accuracy.
• Work well independently; complete assigned tasks within the established timeframe, complete regular assignments without reminders or additional requests.
• Demonstration of team-work through processing requirement and participation in meetings, activities which promotes team spirit.
• Adherence to Group core standards, compliance, regulatory, internal security and process standards at all times.
• To be aware of the operational risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring
• Process productivity and quality targets are achieved. Issues/problems are fully resolved or escalated. Appropriate action is taken to prevent recurrence
• Procedural changes/new initiatives are fully familiarized and implemented. Consistently maintain a high level of customer service by achieving established Performance Level Agreement
• The job holder is continuously required to reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.

What you’ll do:

• Develop a highly engaged team with strong alignment to the business
• Manage and help reduce operational loses year on year and bring in adequate controls to support the same.
• Challenge existing processes and help streamline and standardize them across all countries
• SECURITIES SERVICES is a high risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.
• The job holder is continuously required to reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.
• Ensure invoices are sent to the clients in a timely, accurate and to the standards agreed.
• Ability to take ownership for deliverables and to work independently with little or no supervision.
• Proactively identify new areas of improvement for self and team. Problems are identified and resolved to provide better customer satisfaction and experience.
• Review and implement any system changes that are needed to do the work effectively and efficiently.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators