Assistant Manager - In Room Dining

at  Marriott International Inc

Job Number 24093732
Job Category Food and Beverage & Culinary
Location The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

EDUCATION AND EXPERIENCE

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

SUPPORTING MANAGEMENT AND COACHING OF ROOM SERVICE TEAM

• Provides direction to Room Service employees to sell and service in-room dining.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Sets a positive example for guest relations.
• Communicates performance expectations in accordance with job descriptions for each position.
• Provides feedback to individuals based on observation of service behaviors.
• Handles employee questions and concerns.
• Supervises Room Service in the absence of the Room Service Manager.
• Participates in the employee performance appraisal process, giving feedback as needed.

ENSURING EXCEPTIONAL CUSTOMER SERVICE

• Empowers employees to provide excellent customer service within guidelines.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints seeking assistance from a supervisor as necessary.
• Strives to improve service performance.

Please refer the Job description for details