Assistant Manager – IT Support

at  Kitopi

We are seeking a dynamic and experienced individual to join our team as an IT Assistant Manager. In this role, you will be responsible for overseeing IT operations for our offices and cloud kitchens in the UAE region. You will lead a team of 4-6 individuals and ensure the smooth day-to-day functioning of our IT infrastructure.

• Responsible for the planning, implementation, and maintenance of the organization’s IT infrastructure and support services.
• Lead and mentor the Local IT Team in providing exceptional technical support to end-users and addressing IT issues promptly.
• Own the Workplace technology, IT systems, networks, and infrastructure to ensure reliability, availability, and security.
• Lead and manage the IT Service Desk team to ensure efficient and effective IT operations.
• Establish and monitor service desk KPIs and SLAs to ensure service quality and efficiency.
• Implement and enforce IT policies, procedures, and best practices to streamline operations and enhance efficiency.
• Manage the IT Support budgets, ensuring cost-effective operations and adherence to financial constraints.
• Collaborate with cross-functional teams to identify IT requirements, propose solutions, and support business objectives.
• Manage vendor relationships and oversee procurement of IT equipment, software, and services.
• Collaborate with vendors and third-party service providers to procure, install, and maintain IT infrastructure components.
• Recruit, train, and develop IT staff, fostering a high-performing and cohesive team
• Develop and maintain disaster recovery and business continuity plans to minimize downtime and ensure data integrity.
• Stay abreast of emerging technologies, trends, and best practices in IT operations and recommend innovative solutions to improve efficiency and effectiveness.
• Generate regular reports on IT performance, issues, and improvements for management.