Assistant Manager (Live In or Out)

at  HF Holidays

Ref: HF24075
Location: Thorns Hall, Cautley Road, Sedbergh, Cumbria, LA10 5LE
Contract: Permanent, Full Time
Salary: £28,080
Reporting to: House Manager
Job Benefits: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free wifi, 33 Days Annual Leave inclusive of Bank Holidays, Exclusive discounts on our holidays for you, your friends & family, professional training & development, Pension Contributions, Medical benefits package, Exclusive discounts at several outdoor equipment stores, cycle to work scheme

WHAT ARE WE LOOKING FOR?

We are seeking an individual with a robust commercial

• ground in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful management within a hotel, country house, or similar establishment.
• If you possess traits such as natural outgoingness, sociability, exemplary customer service skills, and excel as a team leader, we welcome your application.
• Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends

As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of customer service, ensuring every facet of the house operates at the pinnacle of excellence. Your responsibilities span various domains:

• Customer Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of customer service, leaving no room for compromise on our commitment to excellence.
• Front of House Leadership: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas that not only meet but exceed our brand standards.
• Property Maintenance and Aesthetics: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the immaculate appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
• Team Culture Development: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
• Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.

As an Assistant General Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence and unity that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every facet of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.