Assistant Manager - Public Area
at Mandarin Oriental Hotel Group
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 12 Jul, 2024 | Not Specified | 13 Apr, 2024 | N/A | Good communication skills | No | No |
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Description:
Position: Assistant Manager - Public Area (Full time #538846)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore
Responsibilities:
- Lead and manage the Public Area Supervisor and Public Area Attendants
- Motivate, train, and supervise all Public Area colleagues
- Ensure that all relevant FHLSS standards are in place and followed
- Execute projects such as preventive maintenance, inventories, and productivity studies
- Review regularly Standard Operating Procedures, and Processes in order to guarantee effective and efficient service as per Mandarin Oriental Standards
- Conduct daily meetings with Supervisors and Housekeeping colleagues
- Maintain an ongoing Safe & Sound program
- Conduct regular inventories of cleaning equipment, linen and guest supplies, to ensure sufficient stock at all times
- Conduct appraisal and performance reviews on a regular basis
- Identify colleagues for further development or training needs
- Respond to guest questions and needs professionally, timely and with a smile
- Handle guest complaints in a polite and professional manner
- Take ownership of any guest complaints and follow up on the service recovery
Advertised: 30 Mar 2024 Singapore Standard Time
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Singapore, Singapore